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Remote - up/down button not changing sequentially

kfox7kfox7 Posts: 27
edited August 27 in Watch TV 2019 Archive May 26, 2019

On one of our Spectrum remotes, the up/down button does not go up/down one channel when pushed.  It jumps to On Demand Channels when pushed.  I had this proble a few years ago (when it was Time Warner) and the help desk walked me through an options menu for the up/down buttons.  I cannot find that menu at this time.  I am looking to change the option back to sequentially changing channels with the up/down button.  Thank you for any help you can suggest.

Best Answer

  • Julia_RJulia_R Posts: 4,286 Lead Mod
    May 26, 2019 Accepted Answer

    Good morning!

     

    When you hit the guide button 2x do you see that all channels are selected or are you seeing just On Demand is selected?

     

    Regards,

    Julia R.

    Spectrum-Social Media Customer Service

    Lead Moderator-Community Forums

Replies

  • kfox7kfox7 Posts: 27
    May 26, 2019

    Julia,

    THANK YOU.  I remember that I was to push a button twice and I kept doing that with settings and menu.  Pressing "Guide" twice took me there immediately and I was able to select the options I wanted.  Again THANK YOU.

    Kim

  • Julia_RJulia_R Posts: 4,286 Lead Mod
    May 26, 2019

    You are very welcome.

     

    Ive done that more than once myself!

     

    Hope you have a good day!

     

    Regards,

    Julia R.

    Spectrum-Social Media Customer Service

    Lead Moderator-Community Forums

     

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