Unable to retrieve your account information - Error Code: NOSTMTS

I just opened my account yesterday but I can't see anything on my account because of the error. I need to schedule the install of my internet and set up payment but I can't due to these errors.




  • James_MJames_M Posts: 2,435 ADMIN
    May 29, 2019

    @DrLeoSpaceman , 


    When you open a new account or transfer services, there is a new account number assigned based on the physical address.  If the old account was closed or suspended, online access is also suspended for security reasons.  For assistance, you will need to contact sales or billing directly, or you can visit a local store.  Make sure that you get the account number and security code for the new account so that you can set up a new user name and password for online access. 

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