Spectrum TV app and watch.spectrum.net/livetv both say I'm not on home network
This has been happening ever since i moved. I own my own modem and my own router. I connect through WiFi for my iPhone and am directly plugged into the router for my pc. Both the Spectrum TV app and the website say i am not connected to my home network when I am. I have restarted the compter, the router, the modem, and my phone. A technician came and verified I had good internet signal. What do I need to do to get the app and the website to show me all my channels that I pay for?