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Tv app issues

john7801john7801 Posts: 8
edited August 27 in Spectrum TV App 2019 Archive Jun 07, 2019

Almost every day or every other day our local channels are choppy with gray lines and multi color pixels and sound cuts out I have called numerous times and go through the same ole same ole with tech support unplug modem router remove reinstall app let’s give two hours or so then try again to see if it works..now We are having issues with internet buffering and taking long time for websites to load I have called so many times now they just tell me oo there’s a outage problem and we are working on it!!!!!wow so this is on going for weeks now hmm what ever happen to the hands on repairman to actually come out and test the coax and see if the issue is with line in house or out on the pole???

Comments

  • Julia_RJulia_R Posts: 4,287 Lead Mod
    Jun 08, 2019

    Hi @john7801 

     

    It does sound like  a tech is in order for these problems. If you would like to post your modem logs and some additional information about the problems you have been having we can take a look.

     

    The signal levels, FEC data and modem logs will give us quite a bit of insight into what is happening. 

     

    Regards,

    Julia R.

    Spectrum-Social Media Customer Service

    Lead Moderator-Community Forums

     

     

  • reds91185reds91185 Posts: 2,452 ✭✭✭✭
    Jun 08, 2019

    What modem are you using?

     

    For most modems go to 192.168.0.1 or 192.168.100.1 for signal levels and log access.  Some modems have the user interface locked out though. 

  • john7801john7801 Posts: 8
    Jun 08, 2019

    581B88A4-89B4-425D-B5F2-BF0852660AD5.png1741A67A-AF7B-425A-A704-150D9CFCB106.png

  • john7801john7801 Posts: 8
    Jun 08, 2019

    108AC974-2988-4F8E-ACED-990FC6E0F2CA.png

  • Julia_RJulia_R Posts: 4,287 Lead Mod
    Jun 09, 2019

    Hello!

     

    We need to get a technician out to investigate this. It is not unusual to see an 

    RCA partial service fallback once in a blue moon but your log shows a problem.

     

    I have sent you a PM, If you will get back to us we can get something scheduled.

     

    Regards,

    Julia R.

    Spectrum-Social Media Customer Service

    Lead Moderator-Community Forums

     

  • Speed2fly2001Speed2fly2001 Posts: 2
    Jun 25, 2019
    I had the same problem. After reading the threads I started troubleshooting. My modem was 3 years old. I took it to the Spectrum store today. They gave me a new one. My live steam ap works great now. I just want to add both of my Rokus are first generation old. I’m prepared to replace them , but it wasn’t my issue.
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