Welcome to the Spectrum Community

Get answers, share solutions, help your community.

Start here

Unable To view Account Billing or Account Info

I'm a new spectrum customer and ordered Internet for apartment. I've gotten my security code and verified my email but i can't view my billing, giving me this error:

"We were unable to retrieve your account information and apologize for the inconvenience.

Error Code: NOSTMTSReference ID: PYPJY-M27WB-57FTW-GEAXG-SJNQC"
 
and when i go to my profile under my information this error occurs "Unable to retrieve user information". 
How do i fix this?
 

Best Answer

  • yapuesyapues Posts: 1
    Jun 09, 2019 Accepted Answer
    I am also a new customer and had the same question you posted, when I called customer service to get my service activated (3-days after signing-up) I asked about this error message and learned it was because my service was not yet active. Today my service was hooked-up and is up and working, I am no longer getting the error message.

Replies

  • Omar_COmar_C Posts: 2
    Jun 10, 2019

    It seems like this was the case, thanks!

This discussion has been closed.