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Internet issues

MookTasticMookTastic Posts: 1
in Connectivity Jul 11, 2019
Its bad enough I pay as much as I do for only 20 mps because I fall into a window of internet sign up right before Time Warner switched over to Spectrum. But it has been going out more and more recently. Is the problem with Spectrum or what? Why am I paying for internet I can never use?

Best Answer

  • James_MJames_M Posts: 2,097 ADMIN
    Jul 12, 2019 Accepted Answer

    @MookTastic , 

     

    It sounds like you are currently on a legacy TWC billing plan.  All standard Spectrum Pricing Plans for Internet start at 100mbps and in most cases, the pricing is comparable.  Please be aware that if you choose Spectrum Pricing, all services must be transferred to Spectrum Pricing and the change is permanent.  There is no way to return to legacy TWC pricing or packages.   We are unable to assist with pricing here, but you can contact a sales representative at 1-855-70-SPECTRUM (855-707-7328) or visit a local store for pricing details.   

Replies

  • reds91185reds91185 Posts: 2,452
    Jul 11, 2019

    Have you called for a tech to come out and check for damaged coax or loose connections?

  • reds91185reds91185 Posts: 2,452
    Jul 12, 2019

    I would say that upgrading your package will not fix connection or signal problems like what the original post describes.

This discussion has been closed.