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Picture goes Blury and then comes back

AnthemAVMAnthemAVM Posts: 1
edited August 27 in Spectrum TV App 2019 Archive Aug 25, 2019
I have a new newer Samsung 65in TV, and since the recent update in July the picture continues to go blurry and come back in. I have the 400 speed package and getting about 150 on the wireless network.

Anyone else having this issue, very disappointed as it was great before.

Thanks

Comments

  • Julia_RJulia_R Posts: 4,287 Lead Mod
    Aug 26, 2019

    This sounds like a connectivity issue only, I would encourage you to start a thread in our connectivity section.

     

    Here are some things you can post to obtain help from your peers.  Data-to-get-help-from-your-peers

     

    The first thing we would suggest in the case of slow wireless speeds is to unplug the power to both your modem and the router. Plug the modem back in first. Wait for it to fully reboot then plug in the power to the router. 

     

    Regards,

    Julia R.

    Spectrum-Social Media Customer Service

    Lead Moderator-Community Forums

     

This discussion has been closed.