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200 Mbps upgrade from 100 Mbps, LA area

mrsteveamrstevea Posts: 7
edited August 21 in Internet 2019 Archive Aug 31, 2019

I just checked my spectrum rate card recently and it seems like the greater Los Angeles area is finally getting their base speed upgraded from 100 to 200 mbps.  The rate card doesn't even show 100/10 as an option anymore.

Has anyone around the LA/OC area already been upgraded to 200 Mbps?

I've heard that Spectrum upgrades the speed automatically,  but I've heard that people have also called Spectrum to 'fasttrack' their upgrade to 200. I was wondering if I should make a call to Spectrum.

 

SPECTRUM STANDARD SERVICE OFFERINGS (MONTH-TO-MONTH PLAN) * 

Spectrum Internet 200/10

$65.99
Spectrum Internet 200/10 with WiFi$70.99

Spectrum Internet Ultra 400/20

$90.99

Spectrum Internet Assist 30/4 **

$14.99
Spectrum Internet Assist 30/4 with WiFi **$19.99

Spectrum Internet Gig

$125.99

 

 

PERFORMANCE: INDIVIDUAL EXPERIENCE MAY VARY 

Spectrum Internet 200/10
 
Typical median download speed200 Mpbs or higher
Typical median upload speed10 Mbps or higher
Typical median latency (in milliseconds)28.02 ms
Typical median packet loss.08

Spectrum Internet Ultra 400/20
 
Typical median download speed400 Mbps or higher
Typical median upload speed20 Mbps or higher
Typical median latency (in milliseconds)28.02 ms
Typical median packet loss0.08%

Spectrum Internet Assist 30/4 **
 
Typical median download speed30 Mbps or higher
Typical median upload speed4 Mbps or higher
Typical median latency (in milliseconds)28.02 ms
Typical median packet loss0.08%

Spectrum Internet Gig
 
Typical median download speedUp to 940 Mbps
Typical median upload speed35 Mbps or higher
Typical median latency (in milliseconds)28.02 ms
Typical median packet loss0.08%

Accepted Answers

  • mrsteveamrstevea Posts: 7
    Aug 31, 2019 Accepted Answer

     I just ended up speaking to  a rep online, and it seems like they may have reprovisioned my modem from 100 Mbps to 200 Mbps.  It looks you can just speak to a rep in their technical department fasttrack your speed to 200 rather than waiting for it to upgrade automatically.

    This is good news, if you are in the greater Los Angeles area!

     

    These are my speeds using speedtest.net and the google wif app all on Wifi.

    IMG_0767.jpg

    IMG_0768.jpg

  • tcat007tcat007 Posts: 11
    Sep 16, 2019 Accepted Answer
    My issue is fixed. I had my PCs running off a switch. I bought a new Gb switch for $12, and now my wired PCs are at 205mbps!

Replies

  • tcat007tcat007 Posts: 11
    Sep 03, 2019
    How to tell what speed you're on? Mine's $65, so I assume 200/10? From wired PC:
    My speed at spectrum.net test: 29/11
    My speed at speedtest.net: 88/11
    My speed at speedof.me: 100/11
    WiFi on phone (speedtest):
    89/12 (2.4ghz channel)
    227/12 (5ghz channel)

    What's up?
  • Julia_RJulia_R Posts: 4,284 Lead Mod
    Sep 04, 2019

    Hello!

     

    I would encourage you @tcat007  to begin your own thread since it does not seem to 

    relate to this post. 

     

    You can find information to post that will assist your peers in helping diagnose the issue 

    here:  DATA-TO-POST-TO-GET-HELP-FROM-THE-COMMUNITY

     

    Regards,

    Julia R.

    Spectrum-Social Media Customer Service

    Lead Moderator-Community Forums

     

  • RAIST5150RAIST5150 Posts: 777 ✭✭✭✭
    Sep 05, 2019
    @tcat007

    Would appear you are on a 200/10 tier (it typically provisions slightly higher than the purchased plan).

    Your other devices seem to be constrained by your localized connection limits (100mbps Ethernet, 2.4ghz wifi, etc.). Note how on the 5ghz band you are saturating the line.

    Could check the wired adapters to see if they support gigabit speed option, as well as your router's 2.4g options to see if you can either get a cleaner channel number or wider channel width to push it to higher throughput.
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