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My emails disappear after one week- where do I retrieve them ?

vhart48vhart48 Posts: 1
edited August 21 in Internet 2019 Archive Sep 02, 2019

On both computer and iphone my emails disappear after 1 week and I need to retrieve them

Comments

  • SatchSatch Posts: 3,700 helper
    Sep 03, 2019

    @vhart48 wrote:

    On both computer and iphone my emails disappear after 1 week and I need to retrieve them


    If you are using Spectrum ISP-based email, read my solution here:

     

    https://forums.timewarnercable.com/t5/Email/Not-Receiving-Certain-Emails/m-p/163305#M6750

     

    Satch

  • Julia_RJulia_R Posts: 4,284 Lead Mod
    Sep 03, 2019

    Hello! 

     

    It sounds like you may be using several devices with different set ups.(POP and IMAP)  I would encourage you to check any device that you receive mail on to make find out how they are set up. 

     

    I would highly suggest using IMAP for all of your devices. It allows you to view and manipulate your messages but keeps things synchronized.  If you are using POP it will download the mail off of the server onto that device and they would not be available on other devices. 

     

    Hope this helps! 

     

     

    Regards,

    Julia R.

    Spectrum-Social Media Customer Service

    Lead Moderator-Community Forums

     

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