DNS Query Refused
I recently upgraded to "extreme internet", which required me to swap out my modem/router. They gave me an Askey RAC2V1K router (FW 1.1.16). Ever since then, I keep having intermittent problems with web pages not loading correctly or completely - if at all. Sometimes a reload will bring them up. Other times, it takes 3 or 4 tries. I determined that my connectivity itself is fine. But the problem is host name resolution. I can replicate it with nslookup. I can try a lookup maybe 10 times, and out of that maybe 3 or 4 times I get "query refused". If I wait a while, it might work fine all 10 times or fail 7 or 8 times out of ten instead. It's very intermittnet and random. Day or week or time of day doesn't seem to make any difference, as far as I can tell. So I don't think it has anything to do with network load. I called Spectrum Tech Support. The tech was able to duplicate the problem directly from the router. But best suggestion he could offer, was to do a factory reset. I've not done that yet, because I don't feel like having to re-configure all my settings. Plus, I can duplicate the problem by querying the same DNS servers the modem is using, directly from my workstation using nslookup. So I'm incluned to think it has nothing to do with my modem.
I did ask Tech Support to verify that the MAC address they have on record matches my modem. So that's not it. I'm out of ideas at this point. If anyone else out there has any, I'd appreciate hearing them,
THANKS - Mike Z (San Antonio, TX)