Welcome to the Spectrum Community

Get answers, share solutions, help your community.

Start here

ARRIS SB6141 is rebooting randomly since an outage

galaxygalaxy Posts: 1
edited August 21 in Internet 2019 Archive Nov 09, 2019

Did all the troubleshooting. There was no issues uptil yesterday. This started happening after an outage was over. Technician is coming on Monday. Before that I am trying trying to see whether this is an issue with the 2 year old Modem. Thanks for help.

 

Service: Spectrum in Guilderland, NY - 12084

Type: Internet Only

Puchased Speed: 100 mbps

 

 

Nov 08 2019 16:11:55

6-Notice

I401.0

TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

Nov 08 2019 16:11:55

5-Warning

Z00.0

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:00:16

6-Notice

N/A

Cable Modem Reboot due to T4 timeout ;CM-MAC=xx:xx:xx:xx:xx:fd;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

Nov 08 2019 16:11:04

3-Critical

R04.0

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

 

 

Downstream

Bonding Channel Value

Channel ID

17 

18 

19 

20 

21 

22 

23 

24 

Frequency

627000000 Hz 

633000000 Hz 

639000000 Hz 

645000000 Hz 

651000000 Hz 

657000000 Hz 

663000000 Hz 

669000000 Hz 

Signal to Noise Ratio

38 dB 

38 dB 

38 dB 

38 dB 

39 dB 

39 dB 

39 dB 

38 dB 

Downstream Modulation

QAM256 

QAM256 

QAM256 

QAM256 

QAM256 

QAM256 

QAM256 

QAM256 

Power Level

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

-4 dBmV  

-4 dBmV  

-4 dBmV  

-3 dBmV  

-3 dBmV  

-4 dBmV  

-4 dBmV  

-5 dBmV  

 

Upstream

Bonding Channel Value

Channel ID

90 

Frequency

24200000 Hz 

Ranging Service ID

15611 

Symbol Rate

5.120 Msym/sec 

Power Level

57 dBmV 

Upstream Modulation

[3] QPSK
[1] 16QAM
[2] 64QAM
 

Ranging Status

Success 

 

Signal Stats (Codewords)

Bonding Channel Value

Channel ID

17 

18 

19 

20 

21 

22 

23 

24 

Total Unerrored Codewords

184189002 

184197309 

184206462 

184178655 

184170572 

184172526 

184172719 

184176260 

Total Correctable Codewords

13 

47 

12 

49 

13 

Total Uncorrectable Codewords

675 

543 

482 

549 

1474 

633 

1426 

739 

Comments

  • SatchSatch Posts: 3,700 helper
    Nov 09, 2019

    @galaxy wrote:

    Did all the troubleshooting. There was no issues uptil yesterday. This started happening after an outage was over. Technician is coming on Monday. Before that I am trying trying to see whether this is an issue with the 2 year old Modem. Thanks for help.

     

    Service: Spectrum in Guilderland, NY - 12084

    Type: Internet Only

    Puchased Speed: 100 mbps

     

     

    Nov 08 2019 16:11:55

    6-Notice

    I401.0

    TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

    Nov 08 2019 16:11:55

    5-Warning

    Z00.0

    MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

    Jan 01 1970 00:00:16

    6-Notice

    N/A

    Cable Modem Reboot due to T4 timeout ;CM-MAC=xx:xx:xx:xx:xx:fd;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

    Nov 08 2019 16:11:04

    3-Critical

    R04.0

    Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

     

     

    Downstream

    Bonding Channel Value

    Channel ID

    17 

    18 

    19 

    20 

    21 

    22 

    23 

    24 

    Frequency

    627000000 Hz 

    633000000 Hz 

    639000000 Hz 

    645000000 Hz 

    651000000 Hz 

    657000000 Hz 

    663000000 Hz 

    669000000 Hz 

    Signal to Noise Ratio

    38 dB 

    38 dB 

    38 dB 

    38 dB 

    39 dB 

    39 dB 

    39 dB 

    38 dB 

    Downstream Modulation

    QAM256 

    QAM256 

    QAM256 

    QAM256 

    QAM256 

    QAM256 

    QAM256 

    QAM256 

    Power Level

    The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

    -4 dBmV  

    -4 dBmV  

    -4 dBmV  

    -3 dBmV  

    -3 dBmV  

    -4 dBmV  

    -4 dBmV  

    -5 dBmV  

     

    Upstream

    Bonding Channel Value

    Channel ID

    90 

    Frequency

    24200000 Hz 

    Ranging Service ID

    15611 

    Symbol Rate

    5.120 Msym/sec 

    Power Level

    57 dBmV 

    Upstream Modulation

    [3] QPSK
    [1] 16QAM
    [2] 64QAM
     

    Ranging Status

    Success 

     

    Signal Stats (Codewords)

    Bonding Channel Value

    Channel ID

    17 

    18 

    19 

    20 

    21 

    22 

    23 

    24 

    Total Unerrored Codewords

    184189002 

    184197309 

    184206462 

    184178655 

    184170572 

    184172526 

    184172719 

    184176260 

    Total Correctable Codewords

    13 

    47 

    12 

    49 

    13 

    Total Uncorrectable Codewords

    675 

    543 

    482 

    549 

    1474 

    633 

    1426 

    739 


    Sup?

     

    Sounds like signal corruption affecting the modem.  You should avoid rebooting any boxes, modems, or routers for six hours prior to your appointment, to avoid a reset of the error code signals, so that the tech can see any fluctuating on the line.  Resets of equipment will put error codes back to zero, and you don't want that.

     

    Satch

     

  • karlbeckmankarlbeckman Posts: 2,220 ✭✭✭✭
    Nov 10, 2019

    I do see that your modem reports only a single upstream channel transmitting at +57 dBmv where there should be four channels each transmitting at no more than +51.0 dBmV.  To link and bond channels for 100 Mbps DS (downstream), the SB6141 requires all four US channels to be working within spec.  I would suspect either the modem itself or a failed US line amplifier just upstream of your feed tap.  

    Although you may have purchased that modem from an on-line source in the last 24 months, the design is about ten years old and it strains to provide minimally adequate performance over today's encrypted digital cable backbones.  Consider upgrading soon to a newer unit that appears on Spectrum's list of devices approved for customer purchase and self-installation, or take advantage of their offer of a free modem and use your own already existing router. 

This discussion has been closed.