Troubleshooting Error Codes on the Spectrum TV App & SpectrumTV.com

James_MJames_M Posts: 2,464 ADMIN
edited August 27 in Spectrum TV App 2019 Archive Dec 13, 2019

We see questions and traffic on the Community Forums about error codes.  I am listing some common issues in a reply, so it can be marked as a solution.  If you are seeing an issue, have questions or comments, please start a new thread.

 

The complete list of errors can be found here:

 

https://www.spectrum.net/support/tv/troubleshooting-error-codes-spectrum-tv-app-spectrumtvcom

 

The Spectrum TV App is currently supported on Android, iOS (12.0 and better), Roku, Xbox, and Samsung Smart TV’s.

 

Commonly, the error is caused when the app is unavailable including outages or if there is an issue with your credentials.

Best Answer

  • James_MJames_M Posts: 2,464 ADMIN
    Dec 13, 2019 Accepted Answer

    Spectrum TV App for iOS Error Codes

    • IVS-1001 - Channel Unavailable: The selected channel isn't currently available. Select a different channel or try again later.
    • IUC-9000 - Service Temporarily Unavailable: Wait a few minutes, then restart the app and try again.
    • IFE-1004 - Check Connection: Check to make sure you're connected to the internet. Learn more about troubleshooting your In-Home WiFi network.

     

    Seeing a Different Error Code?

     

    Try the following steps to resolve many of the most common issues with SpectrumTV.com and the Spectrum TV app:

    1. Restart the Spectrum TV app and try again.
    2. Make sure you're connected to your In-Home WiFi network. Learn more about troubleshooting your WiFi connection.
    3. Reset your device by unplugging it and allowing it to power down completely. Wait a few minutes before plugging it back in.
    4. Make sure you're signing in with the correct username and password. Get username and password help.

     

    You can also Ask Spectrum if there’s currently a service outage.

This discussion has been closed.