When Support Fails You
I have had the same intermittent issue for months now.
10 Call Support, they confirm they see a problem, and schedule a tech to visit the house
20 Tech visits the house when the problem is not occuring, checks everything, finds nothing, says the issue will be escalated, leaves
30 Nothing Happens
40 Goto 10
My frustration levels cannot be expressed in words. The process to support customers is fundamentally flawed. How do I break this loop and get real help?