@SteveE925 wrote:Check out this thread.https://community.roku.com/t5/Channel-Issues-Questions/Spectrum-Channel-Freezes/td-p/537140/page/5I have Netgear Orbi and turning off Bit Defender worked. Not thrilled about it, but it worked.
I was involved in the Roku Community thread cited here as well as a Netgear Community thread and support ticket. I can confirm that the problem is with Bitdefender. Netgear's "Armor" is Bitdefender under the wraps. Other users with the problem didn't have a Netgear (Orbi or otherwise) router, but had a "Bitdefender Box," which when turned off also fixed their problem. The problems aren't just with the Spectrum TV streaming app, it affects some non-Roku smart TVs (Samsung, IIRC) and with services like Netflix. The problem for me was that after the Armor trial period expired, Netgear had provided no recourse to disable Armor/Bitdefender without doing a hard reset of the router and avoiding activating Armor. Both the router and Spectrum TV app have been working like a champ ever since.
BTW, if you want some security you can tweak your router's DNS settings to point to a free DNS service that filters malware, phishing, and other stuff (even ADS!). There are several good ones to choose from.
Like the subject says, the app freezes on every Roku in the house. Roku TV, stick, box, doesn’t matter. Remove, re-install, doesn’t matter. Now I just got a RVP-999 error. Streaming works on every other app, Internet speed is over 100 mbps. It’s been this way for a week. Not happy.
Same problem. I have 5 Roku devics (Premiere, 3 Streaming Stick+, TCL TV) that all behave the same way. Started last Thrursday. Streaming would start, then after few secounds stop. Change the channel and the same thing happens.
Did the obvious things like robot router, reset devices, reinstall app...nothing, Called Spectrum and did all the previous steps a second time. Nothing. All other streaming apps work fine. Wifi is well over 100 mps. Streaming on iphone and ipad is fine.
Spectrum help said they would "log it"
I am not able to find that model 3930x on the list but sounds like that is 3rd generation or newer.
This model can not be hardwired to the router or modem correct?
I do see that we have a known issue involving the 5000x crashing, a powercycle is said to resolve that. I am not seeing anything specific to that model in our information.
I would ask that you PM us at Forums_help so that we can submit this for further review.
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This freezing issue is also happening to me on my Roku Streaming Stick +.Spectrum replaced my modem, my speeds are fine, router has been reset, all other apps except Spectrum work great! This issue started in our house last Thursday 1/23. I am glad I an watch Hulu, Netflix, Pluto, Crackle and all of my other apps, but I would really like to get my Spectrum app working. Paying $260 per month to Spectrum, and I am beginning to question whether to continue service. Customer support has not been abl to help so far, so I am hoping this is at least being logged as a known issue that needs a resolution.
I too was experiening the same thing.
Here is my setup:
Spectrum Internet (200/10)
Netgear Orbi RBR50 (1 router, 2 satellites)
Roku (Streaming Stick +, Ultra, Express)
App would buffer and lock up after about 5 seconds. No issue with ANY other app. Made sure that all of my connections were 5gHz (except for Express which only connects 2.4). Uninstalled/reinstalled the app, no change.
Phoned Spectrum and they created a ticket on 01/27 and said they would call me back in 24 to 48 hours. They never did. I called them back on 01/31. Their response was that the problem was with my router (Netgear Orbi).
I phoned Netgear the same day to eliminate that piece. They suggested that I try updating the firmware before they would try anything. So, I updated the firmware when I could (02/01) and then called Netgear back on the same day. Different engineer. First question was, "Did I update the firmware?". I said yes but problem still exists. Immediately, she knew what the problem was. On my Netgear Orbi, I am running their security app, "Armor". The engineer said that they are aware of this issue and were working on it. There is no way to uninstall or disable the app from the device itself or the app so we had to do a factory reset (paper clip in reset hole and hold for 30 seconds without powering down the device) and when it comes back up, connect to the router with a hard wire connection, reconfigure the router and skip past the "Armor" setup.
I had to re-enter the existing SSID and password and also change the password to the router itself to whatever I wanted. Eventually, the Orbi satellites came back up and everything worked. I had to reconnect all of my wifi devices to make sure they were connecting and associating to the correct satellite. I powered up 4 TV's at the same time and there wasn't even a hiccup!
She did ask that if I wanted to retry Armor, after a couple of days, to go ahead and do so and to let them know the results. I have yet to do that as i want to enjoy my uninterrupted TV for a while.
Hope this helps!
When I installed and configured my Netgear AC1900 it asked me about enabling Armor. Very glad I took a pass.
Same exact thing going on here, using the Spectrum app with any roku device in our house is pretty much non existent. Something has recently happened at spectrum and they need to fix it. All other apps still work great. I've been on the phone 2x now with tech support and they are clueless. Please let me know if you ever find a fix for this.
Just wanted to give some feedback.
I ran into this issue last week with a customer of mine.
His Armor software expired and thats when he started having the issue.
We did multiple troubleshooting steps to get this to work but in the end we had to hard reset his Orbi + 2 extenders and set them up again.
- We did try a seperate router just to be safe and that worked but the ORBI has a much stronger wireless network and we wanted the App to work with it.
His Armor software was expired so it did not get setup his new network. We went back and tested the app on all his TV's and it no longer froze after 5-10 seconds.
** Customer had 2 Hisence TV's w/ Roku - Would consistently freeze after 5 seconds
** Also had a standalone Roku which would intermintently freeze
I was having the same freezing issue using a Netgear Orbi RBK30 with a Roku stick and the Spectrum app. I had been running fine since April 2019, but started having the problem 2-3 weeks ago. I did stupidly activate the Armor but never bought the subscription. After two weeks without TV I finally bit the bullet and did the factory reset without activating Armor. I did give the router a new name and password to make sure it didnt carry anything over from the previous install (not sure if that was necessary). So far the Spectrum app is back to working, but it is day 1.