DVR not working

walexwalex Posts: 3
in watch.spectrum.net Feb 06, 2020

When I try to access the DVR tab on watch.spectrum.net website, I get this message:

 

DVR Info Unavailable on This Device

Please view and manage your recordings from your Spectrum Receiver. Reference Code: WRDV-1000

 

Any ideas on why? I'm a new TV subscriber.

Comments

  • SatchSatch Posts: 3,812 helper
    Feb 07, 2020

    @walex wrote:

    When I try to access the DVR tab on watch.spectrum.net website, I get this message:

     

    DVR Info Unavailable on This Device

    Please view and manage your recordings from your Spectrum Receiver. Reference Code: WRDV-1000

     

    Any ideas on why? I'm a new TV subscriber.


    Sup?

     

    A few reasons why this is happening:

     

    1.) If you have a Word Box- (A box with no clock) Remote DVR service is still being worked on, and you can't do DVR recordings remotely. There is no time for when this service will be released, but there will be an announcement on the forums when this happens, (Hopefully.)

     

    2.) You need a box with a clock and unfortunately will likely be restricted to a two-tuner DVR if this is the case. Word Boxes have four tuners.  You will also need to wait for at least 48 hours after the clock box is installed for it to sync with the servers, for remote DVR to work.  You will be able to DVR at the box once the box is activated to your account, but you will need to let 48 hours pass before you can do remote recordings.

     

    3.) Everyone at Spectrum from employees to customers is waiting for World Box Remote DVR services!  It will probably be coming sooner rather than later.  But the team can't release any official information until the engineers have a launch time set,

     

    Satch

     

     

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