Welcome to the Spectrum Community

Get answers, share solutions, help your community.

Start here

LiveTV on PC complaints

Over the past several weeks the LiveTV Spectrum site has undergone many changes, none that have made it better for the customer. 

(1) I no longer can change the font size in the CC settings.  All CC is displayed in a large size font that goes from one side of the screen to the other.  Also the Window CC setting can not be changed from semi-transparent setting.

(2)  While watching a program, and not changing channels or settings, the TV screen will go to black and I have to manually select another station, and switch back to return to the program I was watching.

These changes do nothing to enhance the customer experience, and actually make LiveTV a very unfriendly experience to this customer.

Please have engineering/programming fix these problems and restore previous service levels and functions

Comments

  • James_MJames_M Posts: 2,269 ADMIN
    Mar 05, 2020

    We apologize for any poor experience.  We encourage you to contact support directly for further assistance.

     

    Please contact us at: 

  • VintageAmericanVintageAmerican Posts: 2
    Mar 05, 2020

    Have called support multiple times.  No corrective action was performed by technical support.  Posted here to see if support can be activated by other means.

This discussion has been closed.