Welcome to the Spectrum Community

Get answers, share solutions, help your community.

Start here

Spectrum App Not Connecting

Recently I’ve been unable to watch spectrum app on Samsung smart tv and now on a roku on another tv. Samsung tv started getting error code STLC-1000 stating that I need to connect to home spectrum internet. The tv is connected as I’m able to watch Hulu, Netflix, etc only spectrum app not working. I had technician come out to fix internet drop issues but he forgot to fix this issue and after he left the Roku on the other tv is now having spectrum tv app problems. Any help?

Best Answer

  • James_MJames_M Posts: 2,269 ADMIN
    Mar 26, 2020 Accepted Answer

    The error you are seeing is a general authentication error.  Deleting and reinstalling the app will usually resolve most issues.  You may need to also restart you modem.   

This discussion has been closed.