Why do I have to sort and filter the channel selection fly-out so often?

qualtechqualtech Posts: 1
in watch.spectrum.net Apr 08, 2020

To change channels (Live TV) I click on the program I am watching to get a fly-out menu from the left side. The menu is sorted by A-Z (networks) and filtered by AllChannels. These are not the filter and sort options I find helpful so I go into the Guide to change them. I also select the channels I want in my "favorites"  lineup. Then, without any rhyme or reason, all my selections will disappear at some later time, and I have to go through the exercise again. 

I found the "recently watched" filter option to be very useful, but it comes and  goes unpredicatably also. It is the most useful option,and I would like it to always be there..

Is all of this a bug you need to fix, or is there something I am doing wrong?

Channel selection is very inconvenient and confusing.  I can not find an explanation of how it is supposed to work.  Where can I find some simple clear instructions to untangle this mess?

 

Comments

  • SatchSatch Posts: 3,812 helper
    Apr 08, 2020

    @qualtech wrote:

    To change channels (Live TV) I click on the program I am watching to get a fly-out menu from the left side. The menu is sorted by A-Z (networks) and filtered by AllChannels. These are not the filter and sort options I find helpful so I go into the Guide to change them. I also select the channels I want in my "favorites"  lineup. Then, without any rhyme or reason, all my selections will disappear at some later time, and I have to go through the exercise again. 

    I found the "recently watched" filter option to be very useful, but it comes and  goes unpredicatably also. It is the most useful option,and I would like it to always be there..

    Is all of this a bug you need to fix, or is there something I am doing wrong?

    Channel selection is very inconvenient and confusing.  I can not find an explanation of how it is supposed to work.  Where can I find some simple clear instructions to untangle this mess?

     

    Hello,

     

    Since you filtered this under WatchSpectrum.net and not the Equipment forum for the set-top-box, I assume that a software update to the apps is resetting everything back to default settings.  How often do you have to change the guide/channel filters at SpectrumTV.net?

     

    What OS and browsers are you using? Does the need to make these changes happen more often with one browser or OS over the other?  Have you tried deleting your cookies, history, and cache, to see if your preferences hold for a longer period of time?

     

    Remember that if you clear your cookies, your user-names and passwords for all sites must be re-entered.  The modern browsers have a setting where you can choose only to delete selected cookies for certain sites. Choosing the latter option, you would want to delete all timewarnercable and Spectrum cookie data, along with browsing history and cache.  Than close the browser, wait several seconds, and relaunch.

     

    Satch

     


     

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