Can I add the Spectrum TV app to my legacy EarthLink Extreme Package?

cat1092cat1092 Posts: 1
in watch.spectrum.net May 17, 2020

Topic header pretty sums up the question. I've been a EarthLink customer since 2011 (originally via Time Warner, now Spectrum & somehow Windscribe is also involved). Have paid my bill on time, every month since being a customer. Just don't get the perks which Spectrum customers are offered, like access to hotspots, etc. No big deal at this time, since I stay at home most of the time. Yet it would be great to offer the hotspot service for when needed. 

 

That said, am not a 'full'  or 'pure' Spectrum customer, although I can log in and pay my bill on the site, also whom I receive the biil from. They do provide the excellent service like Time Warner did, exchanging my modem when needed. The employee at local office who assisted me was very kind & professional at the same time, if I could rate her service, would be a perfect 10 on a scale of 1 through 10. 

 

So it it possible to add the Spectrum TV app w/out breaking my legacy plan & if not satisfied or no longer need the TV app, can drop it & my current pricing remain the same? Really no new equipment involved, just an app, it would seem that Spectrum would want any revenue, being am on the same line as all of their 'genuine' customers. I'd actually prefer to pay for the app on a separate or standalone bill to avoid conflict. 

 

Finally, how does pricing work? Some has stated that it starts low & over time, pricing rises to a certain max. As well as a lot of buffering at first, a relative had to leave both of her TV's on for 48 hours for the app to 'catch up' or whatever, had to do the same on her laptop. While the convenience of an app would be great, and not have to pay rental fees for two of their DVR's (the best quality yet more costly), what's the experience? I'd love to hear from those who has the app. Am also realistic, would expect on certain events such as the Super Bowl to see some buffering once the game begins, yet with infrastructre upgrades all the time, all may be fine. 

 

Anyway, that's my two (or three questions). In particular, would like to hear how this applies to EarthLink Extreme customers. If we can even get it (I only need for NBC network) & not have to fiddel with antenna during NFL games. Or would I be better investing in a powerful multidirectional outdoor antenna? Any thoughts highly appreciated.Smiley Happy

 

Comments

  • LGTLGT Posts: 107 ✭✭✭✭
    May 17, 2020

    There are a lot of questions here and I don't know the answers to all of them, but have you tried downloading the spectrum app and logging in with your payment credentials. You may have done this already, but it is best to start at the beginning. If this does not work then I think you might not have that as part of your current plan. You could become a Spectrum customer, but that has advantages and disadvantages.  

    I am not sure of how it works with EarthLink, but joining Spectrum as a new customer does get you discounted rates, at least for the first year.  Like most introductory rates they do go up after the initial introductory period. You can look up Spectrum's rate cards on their website and see plans for new and existing customers and see if that is something you would want. Just FYI the plans do go up a fair amount after the initial period runs out as you can tell from some of the angry posts on this forum. 

    The one good thing about Spectrum is you can still cancel anytime without penalties, but the problem with that is in most areas there are few alternatives. 

     

  • dstoffadstoffa Posts: 1,007 ✭✭✭✭
    May 19, 2020

    I assume what you really want to do, is subscribe to Spectrum Choice, which is their "Locals + 10 pay-networks-of-your-choice" channel streaming package.

     

    The pre-requisite is typically that you must be their internet customer.  I am certain that being an Earthlink customer disqualifies you.  I am also certain that if you migrate to a Spectrum Internet plan, you won't be able to go back.   It's a one-way street.

     

    I am still on my legacy TWC StarterTV and Internet Plan, and Earthlink no longer appears in my semi-annual rate card (But all the legacy TWC packages do, so take that with a grain of salt).  So a rare and exotic beast Eartlink Internet via SPectrum surely must be.

     

    Since you aren't really their customer (but in some ways, you are), you might qualify for new customer pricing since you aren't a video customer, and possibly not even an internet customer.  You'll need to call and ask.

     

    Be aware, a CSR on the phone is going to try to sell you a bundled package.  Depending on what you pay now, you may want to consider a double or triple play package.  Also be aware that you'll lose your Earthlink email address and content, so better download all the email you want to save, and notify your contacts of a new email address.  I recommend an email address not tied to your ISP, such as gmail, yahoo, or outlook.com.

  • toolman1990toolman1990 Posts: 153 ✭✭✭✭
    Jun 01, 2020

    @cat1092 wrote:

    Topic header pretty sums up the question. I've been a EarthLink customer since 2011 (originally via Time Warner, now Spectrum & somehow Windscribe is also involved). Have paid my bill on time, every month since being a customer. Just don't get the perks which Spectrum customers are offered, like access to hotspots, etc. No big deal at this time, since I stay at home most of the time. Yet it would be great to offer the hotspot service for when needed. 

     

    That said, am not a 'full'  or 'pure' Spectrum customer, although I can log in and pay my bill on the site, also whom I receive the biil from. They do provide the excellent service like Time Warner did, exchanging my modem when needed. The employee at local office who assisted me was very kind & professional at the same time, if I could rate her service, would be a perfect 10 on a scale of 1 through 10. 

     

    So it it possible to add the Spectrum TV app w/out breaking my legacy plan & if not satisfied or no longer need the TV app, can drop it & my current pricing remain the same? Really no new equipment involved, just an app, it would seem that Spectrum would want any revenue, being am on the same line as all of their 'genuine' customers. I'd actually prefer to pay for the app on a separate or standalone bill to avoid conflict. 

     

    Finally, how does pricing work? Some has stated that it starts low & over time, pricing rises to a certain max. As well as a lot of buffering at first, a relative had to leave both of her TV's on for 48 hours for the app to 'catch up' or whatever, had to do the same on her laptop. While the convenience of an app would be great, and not have to pay rental fees for two of their DVR's (the best quality yet more costly), what's the experience? I'd love to hear from those who has the app. Am also realistic, would expect on certain events such as the Super Bowl to see some buffering once the game begins, yet with infrastructre upgrades all the time, all may be fine. 

     

    Anyway, that's my two (or three questions). In particular, would like to hear how this applies to EarthLink Extreme customers. If we can even get it (I only need for NBC network) & not have to fiddel with antenna during NFL games. Or would I be better investing in a powerful multidirectional outdoor antenna? Any thoughts highly appreciated.Smiley Happy

     


    You will not be able to add any new Spectrum services until you upgrade to a current Spectrum internet plan.

This discussion has been closed.