We are sorry to interrupt you but...

ddrake812ddrake812 Posts: 37 ✭✭✭✭
in watch.spectrum.net Jun 04, 2020

We have an update that is going to completely break your ability to watch any channel on the streaming site.

 

Tells me i need a DHCP compatible router.
Tells me to check my internet connection.
Tells me to restart my computer.

It was fine 30 seconds before the update.

Best Answer

  • ddrake812ddrake812 Posts: 37 ✭✭✭✭
    Jun 05, 2020 Accepted Answer

    @James_M wrote:

    @ddrake812 wrote:
    We're sorry, we're unable to play this title on your device. Please try the following steps to troubleshoot:
    • Install the latest version of Chrome, Edge, Firefox or Safari.
    • Update your device's operating system.
    • If using Safari, visit apple.com/safari/ for the latest update.
    • If using Microsoft Edge, visit microsoft.com/edge for the latest update.
    • Ensure your equipment is HDCP-compliant, including cables, monitors and drivers.
    • Disable any VPN or proxy servers.
    • Check your internet connection and restart your device.

    WVP-3305


     

    @ddrake812 , 

     

    WVP-3305 is an error code that the video is unavailable.  I included a link to Troubleshooting Error Codes for future reference.  Commonly, it is caused by a connection issue and typically, restarting the modem and restarting the device resolves most issues.  


    Thanks. It came back on later. It was probably a sign that I watch too much TV lately as it is. hehe

Replies

  • ddrake812ddrake812 Posts: 37 ✭✭✭✭
    Jun 04, 2020
    We're sorry, we're unable to play this title on your device. Please try the following steps to troubleshoot:
    • Install the latest version of Chrome, Edge, Firefox or Safari.
    • Update your device's operating system.
    • If using Safari, visit apple.com/safari/ for the latest update.
    • If using Microsoft Edge, visit microsoft.com/edge for the latest update.
    • Ensure your equipment is HDCP-compliant, including cables, monitors and drivers.
    • Disable any VPN or proxy servers.
    • Check your internet connection and restart your device.

    WVP-3305

  • SatchSatch Posts: 3,812 helper
    Jun 05, 2020

    @ddrake812 wrote:
    We're sorry, we're unable to play this title on your device. Please try the following steps to troubleshoot:
    • Install the latest version of Chrome, Edge, Firefox or Safari.
    • Update your device's operating system.
    • If using Safari, visit apple.com/safari/ for the latest update.
    • If using Microsoft Edge, visit microsoft.com/edge for the latest update.
    • Ensure your equipment is HDCP-compliant, including cables, monitors and drivers.
    • Disable any VPN or proxy servers.
    • Check your internet connection and restart your device.

    WVP-3305


    Can you provide the browser(s) affected by this message and a screenshot if you can?

     

    Satch

  • James_MJames_M Posts: 2,435 ADMIN
    Jun 05, 2020

    @ddrake812 wrote:

    We're sorry, we're unable to play this title on your device. Please try the following steps to troubleshoot:
    • Install the latest version of Chrome, Edge, Firefox or Safari.
    • Update your device's operating system.
    • If using Safari, visit apple.com/safari/ for the latest update.
    • If using Microsoft Edge, visit microsoft.com/edge for the latest update.
    • Ensure your equipment is HDCP-compliant, including cables, monitors and drivers.
    • Disable any VPN or proxy servers.
    • Check your internet connection and restart your device.

    WVP-3305


     

    @ddrake812 , 

     

    WVP-3305 is an error code that the video is unavailable.  I included a link to Troubleshooting Error Codes for future reference.  Commonly, it is caused by a connection issue and typically, restarting the modem and restarting the device resolves most issues.  

  • ddrake812ddrake812 Posts: 37 ✭✭✭✭
    Jun 05, 2020

    @Satch wrote:

    @ddrake812 wrote:
    We're sorry, we're unable to play this title on your device. Please try the following steps to troubleshoot:
    • Install the latest version of Chrome, Edge, Firefox or Safari.
    • Update your device's operating system.
    • If using Safari, visit apple.com/safari/ for the latest update.
    • If using Microsoft Edge, visit microsoft.com/edge for the latest update.
    • Ensure your equipment is HDCP-compliant, including cables, monitors and drivers.
    • Disable any VPN or proxy servers.
    • Check your internet connection and restart your device.

    WVP-3305


    Can you provide the browser(s) affected by this message and a screenshot if you can?

     

    Satch


    I was on Opera when the update notice came up. When it would not restart, I changed to Firefox x64. All ad blocking, built-in or otherwise, is off for Spectrum. That was my first suspect.

  • ddrake812ddrake812 Posts: 37 ✭✭✭✭
    Jun 05, 2020

    @reds91185 wrote:

    Are you on a VPN by chance? 


    No. It would tell me I wasn't home. I get that on my phone all the time when I wander out of wifi range. :-P Sometimes you gotta watch TV while you wander, right?

This discussion has been closed.