Ping Timing Out Every 5 Minutes
We have Spectrum Business. Beginning last week, our connection started having problems. Our connection stops about every 5 or 10 minutes for about 30 seconds.
A service tech already came out and changed our modem for a new one, and checked all the cable connections. He is trying to blame overusage in the area, but this isn't a slow connection, it is a persistent and complete service interuption. We have 4 outher tenants in our building whose service is also connected to the same MPOE, and nobody else is having connection trouble besides us.
Our IT guy has already checked and re-checked all of our (fairly new Ubiquiti) internal equipment. Everything checks out just fine.
He had me open the Windows Command prompt and enter the following command: "ping 126.96.36.199 -T" What we learned is that our connection keeps "timing out" and then returning about 20-40 seconds later.
Spectrum Business has been unhelpful in fixing this. Our Vonage calls are constantly affected and our business is being impacted by this problem.