Frequent disconnects after installing new Askey RAC2V1K router and Spectrum E31U2V1 modem
I received a new router and modem in the mail 4 days ago with a note saying that I had to swap out my existing router/modem for these newer models otherwise I would experience a service interruption in the upcoming weeks. After installing the new router and modem, I've been getting interrmitent disconnects across all my devices.
I've called Spectrum support and they've tried a few basic troubleshooting steps to not avail. A tech came out and tightened some loose coax cables, but that didn't solve the problem either. I have a tech coming out in the next couple of days but was wondering if there's anything else I can do to help troubleshoot or see if anyone else has been having the same issues.
Using PingPlotter, I can see that there's consistent packet loss immediately after the