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Arris SBG6950AC2 not an authorized modem?

fredentfredent Posts: 2
in Connectivity Jun 22, 2020

I recently purchase a refurbished Arris SBG6950AC2 modem/router. I'm unable to finish activating it because I keep getting an error message saying it's not an authorized modem. However, this post says it's a minimally qualified modem. I have extreme internet (which I think is 100mbps download).

 

I'd like to know if I'm doing or reading something incorrectly before I call in or chat with a rep.

Best Answer

  • reds91185reds91185 Posts: 2,452
    Jun 22, 2020 Accepted Answer

    The Arris SBG6950AC2 is currently authorized for the 400 Mbps tier and below.  The online modem setup portal usually works but sometimes goes wonky. Just call customer service and they should be able to activate your modem for you.

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