Welcome to the Spectrum Community

Get answers, share solutions, help your community.

Start here

New Modem Activation - Redirect

SilentGSilentG Posts: 1
in Connectivity Jul 14, 2020
I was recently provided a new Spectrum modem and activated with the help of an online technician (had some issues to start). Now, on multiple devices connected via WiFi, we intermittently get redirected to the online modem activation page when clicking on a random link, link through apps on our phones, and even connecting to VPN. The modem is fully activated and this only happens on 5% of links we click on. We have cleared all cache on the devices, deleted and reinstalled apps, and reset devices. What the heck is going on here?

Comments

  • Julia_RJulia_R Posts: 4,189 Lead Mod
    Jul 14, 2020

    Good morning!

     

    This is something you are definitely going to want to contact us about directly.

     

    Please contact our Social Media Customer Service team or phone in.

     

    Twitter: @Ask_Spectrum

    Facebook: https://www.facebook.com/Spectrum

    1-855-70-SPECTRUM (855-707-7328)

     

    Julia 

Sign In or Register to comment.