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Cloud DVR 5 second snippet repeating endlessly

Sk3pticSk3ptic Posts: 3
in TV Equipment Jul 16, 2020

Just switched to  spectrum and am amazed by how bad the cloud dvr is.
The first issue I had was my recordings being filled up with the same random 5 second snippets of video repeating over and over. If I FF for several minutes I can find more of the  program, but eventually a new repeating segment will start. . I know it is not an equipment issue because I get exactly the same issue in exactly the same spot on Roku, ATV, and IPad. The recording itself seems to be corrupted. 

Best Answer

  • Julia_RJulia_R Posts: 4,189 Lead Mod
    Jul 22, 2020 Accepted Answer

    Good morning. 

     

    I am sorry you have had so much trouble with the Cloud DVR. I do see that the issue of not recording all episodes listed in a series is a known issue with an open ticket to get that resolved.

     

    I am sorry, I do not have an estimated date for this fix. 

     

    Julia 

Replies

  • Sk3pticSk3ptic Posts: 3
    Jul 17, 2020

    Just switched to  spectrum and am amazed by how bad the cloud dvr is.
    The lastest issue is that for the last 2 days my recordings loose sound about half way through playback. I know it is not an equipment issue because everything is fine for the first part of the show, then suddenly the audio stops. I can rewind to the good audio portion and everything is fine again.  I get exactly the same issue on Roku, ATV, and IPad. 

    Am I the only one using cloud DVR?

  • James_MJames_M Posts: 2,083 ADMIN
    Jul 17, 2020

    Sound like you  are having two separate, but related issues so we merged your posts together.   Is this issue happening with one recording in particular, or multiple recordings?  What other troubleshooting have you tried already?  

  • Sk3pticSk3ptic Posts: 3
    Jul 22, 2020
    I’ve pretty much proved that the recording is the problem Since all clients that I am aware of exhibit exactly the same problem. Not sure what else I can do unless you want to give Me access to your server. any suggestions? I have a video of the skipping issue if that would help.

    I only record 3 programs. I record them every day. That’s 15 recordings a week I watch and I would estimate that 3 -5 of them are unwatchable for some reason each week.

    My latest problem is that the Rachel Maddow show on MSNBC, simply does not record every night. I finally found the recording schedule and even though I had it set to record all new episodes, it was only recording a couple a week. When I changed it to “record all episodes” it added a few more to the recording queue even though these are not reruns. I then had to go back and manually record 2 or 3 programs that were still not going to record.

    Seriously, this should not be rocket science. Every streaming service has a cloud dvr, and I’ve never seen problems like this. I may see more than average because I almost never watch live Tv, I always dvr and skip commercials.

    I’ll be going back to YTTV at the end of the month if I have any more DVR issues, which is really a shame because the rest of the service is pretty good.
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