There is no audio on only one channel. The video is fine. How do I get the sound back?
Welcome to the community!
First thing I would suggest is powercycling the box if you are still having this issue.
Please let us know your results!
I rebooted the box. Still nothing.
How do I disable SAP option on new Spectrum guide?
The steps to disable SAP on the new Spectrum guide are:
If you're still having issues after these steps, please let us know.
I disabled SAP and still no audio. Any other suggestions?
Single channel issues are sometimes caused by connections that are not tight or some
damage to the cable/corrosion on a splitter or outlet.
If you check the connections make sure they are quite tight, see if there are any splitters, what sort of shape they are in, make sure there are no sharp bends in the coax... Do your cables go through a lot of trees or bushes?
If everything checks out I would have you contact us to look into signal levels etc.
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