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Cannot connect to outgoing server mail.twc.com

kevin_lerouxkevin_leroux Posts: 2 ✭✭
in Email Aug 01, 2020

None of our devices are able to send email today. Failure notices are received and messages sit in Outbox. Incoming service is fine. (All recipient addresses legitimate and used successfully in previous 24 hours. Am away from home where all other access is fine, including the incoming email.

(Gmail app on Android tablet and phone, Defaul Mail app on iPad)

Can't see a way to check status of the outgoing server anywhere. Down and outage tracking websites immediately switch to the webmail server when mail.twc.com is tried, which is not what I asked for.

Would love a Spectrum/TWC server status page for the various servers/ports with red/yellow/green indicators. Often have to spend lots of time bumbling around the net for a shred of info.


  • Julia_RJulia_R Posts: 4,341 Lead Mod
    Aug 02, 2020

    Good afternoon!

    Sorry to hear you are seeing some issue with that. If you are on a browser and on webmail are you experiencing the same thing? Who is the provider you are on now?

    Julia R

  • kevin_lerouxkevin_leroux Posts: 2 ✭✭
    Aug 13, 2020

    Sorry for delay in reply. Was between states, quarantining and so on. I can report that upon arriving home after a few hours of travel, outgoing email worked again from all devices.

    On the day of the outbound outage, the inability for mail to go out was experience on hotel wifi in Burlington, VT where all had functioned correctly for previous several days (with majority of connects made via AT&T service and occasional RR Hotspot).

    Outgoing issue afflicted three different email accounts.

    Problem persisted at wifi hotspots into afternoon while on the road but incoming email was always just fine, it seemed web service had always been functional too.

    Later, it occurred to me I could have tried sending a copy/pasted version of our emails via the Spectrum webmail site (or gmail account).

  • James_MJames_M Posts: 2,340 ADMIN
    Aug 13, 2020

    Thanks for the follow up, glad to hear the issue is resolved. Stay safe and well!

This discussion has been closed.