Constant T3/T4 Timeouts, kicking me off VPN for work 3 or 4 times an hour.
Over the past few months i have had 7? different techs out to check my network. I replaced the provided router/modem setup with my own MOTOROLA MB8600 DOCSIS 3.1 Cable Modem and ASUS RT-AC86U Dual-Band Wireless Router.
I have been told that the signal coming into the house is way too strong and have had dampeners and splitters put up to get the levels more in line (which they are, i will post below). The service tech that came out this morning sang the same song of the line coming into the house being to strong, replaced the dampeners with one massive splitter, reset everything and went on to the next customer. it ran fine for about 30 minutes until a i started to get the following errors:
I have done a lot of research on this issue in your forums and around the internet (reddit, other ISP forums) and it is in my educated opinion that the levels being within range and still getting these critical errors is an issue with the line coming into the house or the box/pole for our neighborhood. we live in an area with a lot of older / retired couples who i assume wouldnt notice constant drops like this.
here are the levels as they stand currently:
any help to resolve this issue would be much appreciated. I am confident its not a problem with the hardware inside the house since multiple techs have come out and verified everything is running fine once dampeners / splitters are in place