Ongoing audio issue
Pretty much since starting Spectrum service, I have been experiencing issues with the audio cutting out. Multiple techs have been out and NONE have been able to successfully identify the problem. The audio cuts out multiple times, and conveniently, I seem to be the ONLY Spectrum customer with this issue. No splitters are being used that would degrade the signal. Here is a summary of what has been done so far:
-- New line run from the outside into my apartment
-- New coax connectors installed multiple times on both ends of the coax cable (wall side and box side)
-- Case has been escalated to local area management several times; latest escalation had a "quality control" tech come out.
-- New coax cable from the wall to the box put in place
-- Conducted troubleshooting by running the HDMI cable to the TV instead of the receiver - audio still cuts out.
I really don't want to replace the box, and I have addressed this concern several times but I don't think the concern is being heard. I pay for DVR service and I have recordings that I want to keep and watch again from time to time. I'm not paying for DVR service each month to keep a box around for 2-3 months or whatever and then turn it in and start over again.
What more can be done at this point?