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Two channels pixilating

geh3008geh3008 Posts: 7 ✭✭✭
edited August 25 in Spectrum TV for Roku Devices Aug 25, 2020

WGRZ 2 and WNED 3 are pixilating on the Spectrum app in WNY. It is happening on 2 devices. All other channels are fine. No problems at all with the DVR/Cable box.

Replies

  • Julia_RJulia_R Posts: 4,341 Lead Mod
    Aug 27, 2020


    Good afternoon @geh3008

    Pixelation on channels, if not a more widespread issue, would be attributed to connection issues.


    Are you able to take a look at your modem logs? The FEC and signal levels would also be very useful in looking into this further.


    Thanks!

    Julia_R

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