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Not getting speed of 200Mbps that I just upgraded to
Upgraded to 200Mbps on 08/24/2020 but when testing the speed only showed 100Mbps. Talked with tech support which stated I am provisioned for that speed and should be getting it. Then they said would check on there end and did reset the modem a few times, now my speed is down to around 17Mbps. One of the techs even stated my modem is too old, even though it is the following model / version.
Hitron Technologies, inc
DOCSIS 3.1 eMTA
Am supposed to have a tech check it on Thu. 8/27/20. Was told NO need to enter premises, which with the virus going hope they respect that fact.
Hopefully this problem will get corrected.