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Intermediate upload issue

SilentSilent Posts: 1
in Connectivity Aug 28, 2020

I am having intermediate upload issue. To be exact i have 200/10 plan and download usually is fine however upload i can be getting as little 0.2mb and other times i am getting 11-12mb. When i call cs tech they say my signal is out of range. When tech comes no issue is seen and unfortunately at that time the line is working fine. I had tech change the modem and i bypassed my router and connected directly to the modem to eliminate the router issue unfortunately it's not my router.

I tried to ask spectrum for line signal monitoring but CS claimed there is no such thing. Any suggestion?

Replies

  • Julia_RJulia_R Posts: 4,581 Lead Mod
    Aug 28, 2020


    Good morning! Welcome to the Spectrum Community.


    To help with reviewing the situation with you some information about what you can post to help can be found here: Data to Post


    Thank you!

    Julia_R

This discussion has been closed.