DVR sound drops out on Samsung TV and Soundbar but works fine with Game system, Fire TV & Blu-Ray
I am not quite sure how to put this issue but I will do my best. I have an Samsung TV and an LG sound bar hooked to it. I have the Sound bar hooked via the hdmi arc connection. The sound comes out loud and crisp for the game system, the Fire TV and Blu-Ray player but there is an issue with the DVR. It is a Cisco 9865HDC connected via HDMI. The tv is an UN49NU8000, the sound bar is an LG LAS551H and the DVR is a cisco 9865HDC connected via HDMI. Occasionally the volume will be lowered when I watch the DVR I have to turn the volume up to 30 to get the same sound provided by the other 3 at about 13. The DVR is controlled with the spectrum stock remote which also is set up to control my soundbar, tv, blu-ray. I tried all 4 hdmi inputs on the tv and different HDMI cords. When the TV volume drops if I switch over to the Nintendo the volume acts normal on there.
The audio levels lower but they also fluctuate - fading in and out, if you will. Additionally, i've noticed some channels where the audio is almost muted. It also affects previous recordings, as I was watching a recorded series the poor audio quality was present.
There issue has been intermittent over the years and has shown up with various different brands of equipment. One tech said I had too MUCH signal and lowered it while the next tech said the problem was I had too little. I was told my lines to the pole had been chewed on and another time a ferrite core was put on the line in the basement as they said there was interference. The strangest one of all is I was told that the system is configured so that basically the equipment in my neighborhood, to the best of me being able to relate is, runs downhill towards my house. By the time it has gone through all the other customers the signal was getting affected. Supposedly they changed equipment at all the poles.
Any thoughts? Please let me know what else you need as far as information and I will be glad to provide it. Thank you so much.