Zoom and Google Hangouts problems since Hitron E31N2V1 upgrade
In July Spectrum sent the Hitron E31N2V1 modem and Askey SAC2V1K router to me and said we had to start using it. It seems like since that "upgrade," my family has experienced problems with Zoom where we can't hear other party for 3-5 seconds and also with my kids getting disconnected from Google Hangouts while doing virtual learning for school due to COVID. This is happening on both Chromebooks and a Windows 10 laptop. We did not have these problems before the "upgrade". Per Speedtest, our download speeds are 140-220 Mbps and upload is around 11. We've had these problems using Google wifi and also when plugged into an ethernet port. We do not have problems when using wifi to browse the internet, watching YouTube or the kids are playing on their Nintendo Switch.
Spectrum technical support couldn't measure my upload speed when I called for support and a technician can't come out for 2 weeks, which is too long when your kids are having problems with school. Please let me know if you have any recommendations for a fix or a new modem I can buy.