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Blinking online light

RmNv1925RmNv1925 Posts: 1
edited September 10 in Connectivity Sep 06, 2020

I got my modem on Thursday and I powered it on and everything and connected it to a router. It’s been days and the online light has always been blinking. The instructions say that it should take 5 minutes or so for it to turn a solid blue. Any suggestions? I also rebooted it multiple times.

Replies

  • RAIST5150RAIST5150 Posts: 794 ✭✭✭✭
    edited September 7 Sep 07, 2020

    Has the modem been provisioned by Spectrum? It has to have details on the label registered on the network to grant it access, so if you haven't contacted them to set that up it will not go fully online.

    If the modem has gone online and it is the router misbehaving, make sure the WAN settings are set to auto config and reboot it. Sometimes it is easier to just reset it to factory defaults with the reset pinhole.

    Sometimes there can be bad cached data and you need to remove power from them for a few minutes, let the modem boot fully, then the router.

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