Navigating a pole/box repair in someone else's yard
Hey Spectrum Community,
I am based in Brooklyn and recently had a tech confirm that an issue is not on my building's unit but instead on the pole/box that is located a few buildings over in their backyard. The dispatch team and support team keep trying to schedule time with me to come out for the repair, but don't quite understand that I can't give permission to enter someone else's house. I fear that I will succumb to Spectrum pinball with tech's not taking the initiative to understand which exact unit the pole can be accessed from, and getting that owner's permission.
Has anyone navigated this type of issue before?