Will I still be charged $199 for upgrade to 1 Gig if the technician says my home cannot support it?

MarMDDMarMDD Posts: 1
edited October 28 in Managing & Using your Spectrum Account Sep 17, 2020

Has anyone tried to upgrade to 1Gig only to learn from the technician that your home cannot support it? Did you still have to pay $199 for the upgrade service even though you cannot get the service?

I inquired about it and I was told that if the technician says I can't have 1Gig, I have to call Spectrum and request for a high dollar credit that a manager would ultimately decided whether I get credit or not.

That seems unethical. If I cannot have it, why would I pay for an upgrade fee.


  • Tyleen_ZTyleen_Z Posts: 353 ✭✭✭✭
    Sep 17, 2020

    Hello, typically speaking if the install was not done you won't get charged for the install.


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