Welcome to the Spectrum Community

Get answers, share solutions, help your community.

Start here

Anyone having problems with Hitron modem?

CliffSCliffS Posts: 2 ✭✭
edited September 20 in Connectivity Sep 20, 2020

I just installed the new Hitron modem (model EN2251) I received (unsolicited) from Spectrum. It lost connection three times in a day, then rebooted itself. I contacted Spectrum, but they saw no connection losses on their side. This is very frustrating. My old modem, which I had for 2 years, NEVER lost connection.

Anyone else having issues with this modem?

Best Answer


  • karlbeckmankarlbeckman Posts: 2,221 ✭✭✭✭
    Sep 21, 2020

    If you don't like the modem that Spectrum provides as part of your internet service, you are permitted to purchase your own modem, provided that it is on Spectrum's list of devices approved for customer purchase and installation. However, they are legally obligated to make your service fubctional only with the modem models they provide to customers. If yours doesn't work it becomes your problem.

  • CliffSCliffS Posts: 2 ✭✭
    Sep 23, 2020

    Thank you for the response. I am aware that I have the option of purchasing my own (approved) modem. My question was whether others have experienced issues with the Hitron. If not, I can have Spectrum swap it out as it might be defective. If others have an issue, I'll probably buy my own.

  • HB128HB128 Posts: 13 ✭✭✭
    Oct 16, 2020

    My internet was flaking out for the past month - and I had 3 technician visits to no avail. In that time I had my own modem, and (2) different Hitron modem(same model) - and the issue was still re-occuring. Just a few days ago - I went and bought my own modem - Netgear CM1200 - and so far it's been holding steady for the last 2 days.

Sign In or Register to comment.