Spectrum Connection dropping multiple times a day.
Switched to Spectrum when started full time telework. Speeds alone were the reason. Connection drops multiple times during the day. Modem Reboot will temp fix for a few mins. When dropped, the connection is usually back within a minute-3 minutes. Has happened as many as 10 times in a hour. ALSO has went a full day with no (zero) connection issues. Number of connected devices has no impact. No consistency on when disruption occurs. Phone calls to service are hour+ wait and I can not complete the wait, while working.
Zip code-35613, live in a single home, have internet and tv with Spectrum.
Modem is-EN2251 Hitron (provided by Spectrum) run directly to Laptop.
Download speed-463.6; upload speed 22.8.
Spectrums "big box" is in my yard, the connecting is new, installed by Spectrum from the box to the house, to the modem. (so they all look good/new)
any help would be appreciated!
Can provide whatever info needed to help.