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TV image is pixellating on some channels after outage

debodundebodun Posts: 52 ✭✭✭✭
in TV Equipment Sep 25, 2020

TV was out last night for a few hours. When it was restored, I had to re-boot my DTA converter. Now on some channels, the video is pixellating. I tried re-booting he DTA and resetting it through Spectrum's website. That didn't change anything. All inside connections seem tight and secure. Any more suggestions?

Best Answer

  • SatchSatch Posts: 3,765 helper
    Sep 26, 2020 Accepted Answer

    Sup @debodun?

    You have a signal or line problem. We would recommend a signal and drop line check for this issue, Call Spectrum to have your signals and drop lines checked. Swapped boxes won't fix this, and reboots will only provide temporary fixes. To avoid a resetting of the signal codes, avoid resetting any boxes, modems, or routers before your tech's visit. You will want to tune to the pixilated channels when the tech is there..

    Satch

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