I currently have 400mbps and when I call spectrum to ask for an upgrade to 1gbps I’m told that I have to have a technician come and run fiber in to my home? This doesn’t sound right to me, is this common for other gig customers?
Cable internet is an HFC system... a hybrid design using coax and fiber.
There are limits for how long they run the copper before it bridges over to fiber. You may be in an area that needs that fiber portion built out before they will feel confident in assigning you the gig tier.
Same thing has gone on for years with the "telco" systems as well.
Can't get better than the lighter DSL from AT&T in my neighborhood, but they offer up 75meg to my ex's house just a few minutes down the road. Two stoplights west of me, there are homes getting "wired" for fiber.
Sucks living in a 40+ year old townhouse community.... can't get a commitment to a fiber build out without 88 homeowners agreeing to share in the costs... not just to pull it from the road, but also for getting the optical cables into each unit (they won't link the existing copper to a fiber demarc... fiber has to run straight into each home).
Spectrum does not have true fiber.