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Why is spectrum telling me they have to install fiber?

J78209J78209 Posts: 2 ✭✭
in Connectivity Sep 25, 2020

I currently have 400mbps and when I call spectrum to ask for an upgrade to 1gbps I’m told that I have to have a technician come and run fiber in to my home? This doesn’t sound right to me, is this common for other gig customers?

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