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Spectrum app and ROKU TV

MJRossOHMJRossOH Posts: 2 ✭✭
edited October 2020 in Spectrum TV for Roku Devices Oct 04, 2020

Running 225m download and tv is 10 feet from a Google Nest router.

Experiencing buffering only while using Spectrum native app. Works fine on iPad from same location.

Upgraded to 440m service but waiting for router - seems that may not resolve the issue from other poster’s comments.

Is the ultimate solution still a cable box in 2020 for Spectrum?

Thanks in advance

Replies

  • RAIST5150RAIST5150 Posts: 832 ✭✭✭✭
    Oct 04, 2020

    What model roku and os version?

    The "lighter weight" models do not have a lot of resources, which tends to cause issues with newer versions of some streaming apps.

  • Julia_RJulia_R Posts: 4,665 ✭✭✭✭
    Oct 08, 2020

    @MJRossOH


    What model Roku are you using? If you are able to bypass the router and connect the Roku directly to the modem do you have the same issue? What you describe is almost always attributed to a connection issue, bypassing the router would give us a bit more information.


    Julia_R

  • MJRossOHMJRossOH Posts: 2 ✭✭
    Oct 08, 2020

    It is a ROKU TV; connected by WiFi; in the same room with Google Mesh router so should be fine.


    I upgraded to Ulta today (provisioning was incorrect) so will test later today.

    Appreciate the suggestions.

  • Julia_RJulia_R Posts: 4,665 ✭✭✭✭
    Oct 08, 2020


    @MJRossOH Should be but not always is. I'm glad to hear you have had the provisioning corrected.

    Please let us know if you are still having trouble. Our next step would be to bypass that router to see

    what we get there.


    Have a good rest of the day!

    Julia_R

This discussion has been closed.