Spectrum TV not working on my Mac/Safari
It keeps giving me "We're sorry, Spectrum News NY1 HD is currently unavailable. Please try again later. Reference Code: WLP-4005"
The app works on my phone.
Is this issue occurring with just Spectrum News NY1 HD? Do you have this issue in Chrome or Internet Explorer?
This is for all channels.
I don’t know if the problem exist within Chrome/IE as I don’t use those browers. It was working fine before on Safari
Also, every now & then, I will get audio but no video (on both mac & iphone)
Having the same issue. There are a handful of Chanels that are giving me Reference Code WLP-4005. I have had this issue for 8+ months. I've called and chatted with someone on the spectrum website, just to have the chat end after waiting over an hour to talk to someone. please help us figure this out.
This error code usually points to connection issues. WiFi interference. High FEC numbers, missing up or downstream channels the modem. If either of you are able to login to your modems, not all can be accessed for this, we can take a look and see what there is to find.
For troubleshooting purposes are you able to test on an alternate browser?
@EmilyC Are the handful of channels the same channels all the time?
Same issue here. The error code varies, but the problem is always the same. Some days it's worse than others. I've tried clearing cookies, restarting computer, unplugging modem/router, logging out/in, new tab, new window and lastly the useless customer support that said I'm the only one experiencing this problem. They told me to install a different web browser. It seems although I'm paying them for the service, I have to make changes to adapt to their errors. I've noticed that the most popular channels are impacted the most often. If I try some random channel that isn't very popular everything works great. I just don't understand how the issue is my web browser or my connection when I have no issue with some channels. Last thing to note, I have no issues watching the same restricted channels on my iPad, iPhone and Apple TV.