From PingPlotter: tge0-0-9.rdrktxaz01h.texas.rr.com Time: 10-7-20 12:12pm CST
Seems to be the culprit in some high latency issues I'm experiencing
They will need to see the full route to the particular service experiencing issues.
Delayed or ignored replies to ICMP ECHO requests are not necessarily an indicator of packet loss or extreme delays. When under elevated loads, that is ssomething that gets shoved to lower and lower priorities to conserve resources. The more critical forwarding mechanic may only be very minimally impacted.
A complete pathping report tends to provide more valuable information on that front.
Depending on just where they need to focus, they may need to actually research routing tables. Having all the route specific details will allow them to isolate ASN's and dive more into gating/peering and such if necessary.
Ponderer, please post the results of a Tracert to that address. I did one and it looks fine. Thanks and enjoy, John.
EDIT: Sorry I am a user and cannot answer your question.