Can't download mail while on home internet - works on cellular
I called tech support twice about this yesterday, but they were of no help.
Recently (I'd say within the past week), I suddenly couldn't download my nycap.rr.com email while on my home wifi, which goes through a Spectrum home internet service. However, when I put my phone on cellular data, I am able to download the mail without any issues. It then began working again without me doing anything. This stopped working again yesterday morning and I haven't been able to download mail since.
Within my home, I have two iPhones, two iPads, and a Windows 10 PC using Mozilla Thunderbird. I tried verifying the settings on the mobile devices (Spectrum basically told me to call Apple to figure out where the right settings are), but I also configured Thunderbird per the Spectrum-recommended suggestions, but it still didn't work.
The issue is that my clients are timing out when connecting to the server. It's as if the server was decommissioned or changed its IP. Again, downloading mail was working until yesterday.
Has anyone else heard of this? It appears to me that the problem is related to where I'm coming from - home internet pipe vs cellular. Ironically, my cell service is also Spectrum mobile.