No video on Spectrum App

SystemSystem Posts: 85 ADMIN
edited October 15 in Spectrum TV for Apple & Apple TV Oct 12, 2020
This discussion was created from comments split from: No video on Spectrum App.

Comments

  • Timekeeper_020Timekeeper_020 Posts: 2
    Oct 05, 2020

    I have the same issue, started 10-4-2020 and I have plenty of space left. Seems there is another issue that Spectrum needs to address. I deleted the app and reinstalled to no avail.

  • Julia_RJulia_R Posts: 4,414 Lead Mod
    Oct 08, 2020


    @Timekeeper_020 looking at the account tied to your registration/visit information I am seeing a low bitrate on the iPad. I am not seeing that issue on the browser but do see you had multiple error codes a bit back.

    If you can login to your brand modem what are the signal levels/FEC and modem logs looking like?


    Julia_R

  • Timekeeper_020Timekeeper_020 Posts: 2
    edited October 11 Oct 11, 2020

    The modem is Spectrums and unfortunately I do not know how to log into it

    i can get video on watch.spectrum tv though

  • James_MJames_M Posts: 2,459 ADMIN
    Oct 12, 2020

    @Timekeeper_020,


    I started a new post since you have a separate but similar issue. Seeing video at watch.spectrum.net confirms that your credentials are working. What device are you using that is giving you the no video error? (Please be as specific as possible, including model and OS).


    Thanks.

This discussion has been closed.