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"Downloading card" message after power outage

Rob1_Rob1_ Posts: 2 ✭✭
in TV Equipment Oct 15, 2020

My cable box is stuck on "downloading card" message after a power outage. I've tried manual resetting and resetting through the app,. For a few minutes I got a very pixelated image on a few channels, now back to "downloading card." Any ideas?

Replies

  • Tyleen_ZTyleen_Z Posts: 319 ✭✭✭✭
    Oct 15, 2020

    Hello,

    I apologize for the issues. When you manually reset the cable box did you unplug just the power cord or the coax cord as well?

    -Tyleen

  • Rob1_Rob1_ Posts: 2 ✭✭
    Oct 15, 2020

    Just the power. Should I do the coax as well? Thanks for your help.

  • Tyleen_ZTyleen_Z Posts: 319 ✭✭✭✭
    Oct 15, 2020

    Thank you and you're welcome. Yes please try both for 30 seconds then plug them both back in.

    -Tyleen

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