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Packet loss since area wide outage on 10/2

AdamH2020AdamH2020 Posts: 2 ✭✭
edited October 16 in Connectivity Oct 16, 2020

I live in Grand Prairie TX and we had an area wide outage on 10/2/20 that lasted about 3 hours. Ever since then I've had intermittent packet loss that has been getting worse over time. Im at 25% packet loss right now and basically can't do anything other than surf the web. Video & gaming is not an option right now. It sucks because my kids rely on the internet for school and they cannot attend.

I am on "Extreme Internet" plan which is 50/5 (speed test shows 70/5) which is sufficient for my household. We only use one or two devices at a time. And I use my own SB6141 modem. I know I don't need a faster plan. The low plan has worked flawlessly for us until that outage and I'm paying $60/mo for it..

I had a technician out couple of days ago who said everything checks out and it might be my modem. Of course there was no packet loss while he was here. But I had another tech come out tonight who saw the packet loss and confirmed it is a problem is with Spectrum and not my equipment and gave me his cell # and his supervisors cell # and said they would call me with an update tomorrow.

I really hope they can get to the bottom of it quickly because my kids need a stable internet connection for school.

Best Answer

  • AdamH2020AdamH2020 Posts: 2 ✭✭
    Oct 17, 2020 Accepted Answer

    Line tech came out today and disconnected a customer that was feeding back really bad noise. That was 3 hours ago. Haven't had a single packet lost since. Fingers crossed but I think that was it.

Replies

  • Julia_RJulia_R Posts: 4,364 Lead Mod
    Oct 16, 2020


    Welcome to the Spectrum Community.


    Sounds like you are in good hands. Please let us know how it goes!


    Julia_R

  • Julia_RJulia_R Posts: 4,364 Lead Mod
    Oct 17, 2020


    @AdamH2020 Glad to hear it!


    Julia_R

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