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What happened to the DVR section in the Spectrum TV App?

usrusr Posts: 6 ✭✭✭
in Spectrum TV for Android Oct 16, 2020

I don't see the DVR section any longer. As a result I cannot delete recordings or see available space on my DVR.

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Replies

  • SatchSatch Posts: 3,765 helper
    edited October 16 Oct 16, 2020

    Hello,

    What is the make and model of your DVR? Any recent changes to your services or your account to note? Android Version number and/or OS? Are you up-to-date with your Android? Give your city, state, and zip code please.

    Satch

  • usrusr Posts: 6 ✭✭✭
    Oct 16, 2020

    Hi Satch,

    Thanks for reaching out. I just noticed that my phone shows the DVR section but my tablet does not.

    Phone is OS v9 but the tablet is v5.0.2. I guess that could explain the difference but the App version is the same: 8.9.0

  • SatchSatch Posts: 3,765 helper
    Oct 17, 2020

    Hi @usr ,

    We had a thread on this topic in the past, see if the steps in this thread work for you:

    Satch

    https://community.spectrum.net/discussion/168306/spectrum-tv-app-no-longer-works-solved


  • SatchSatch Posts: 3,765 helper
    edited October 17 Oct 17, 2020

    In addition to the post above, this section might help as well

    https://community.spectrum.net/discussion/166644/last-update-broke-the-spectrum-tv-app

    See @James_M 's instructions in both responses to fix this. (Review the thread above, and the previous thread about that for his responses.) Let us know if these steps do not work and than a moderator can investigate deeper if needed.

    Satch

  • usrusr Posts: 6 ✭✭✭
    Oct 17, 2020

    Thank you, Satch.

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