Router locked out from changes
This is really a rant, not a question:
I've seen this topic on here and closed out, but I was unsatisfied with the answer. So I just spent 45 minutes with Spectrum tech support, to include a supervisor, who basically can't give me an ACTUAL answer. Lets start with what I wanted to change:
On the RAC2V1K Spectrum router (made by askey) in the advanced settings is the DNS resolver that the router uses. It is LOCKED OUT from making changes. Well that's silly, I thought why would they do that when it's a 10 second change to use Cloudflair, Google, or OpenDNS by changing that IP address. The first level tech really didn't even understand how DNS works. The supervisor apparently has had to field this hot potato before. His answer: Change it on every device you have not in the router. I can do that but WHY? Just let me change it on the router or YOU change it for me. Nope. residential users can't change it unless they have a static IP (dumb) which, as it turns out, they don't offer residential users. Why? I asked. One has nothing to do with the other. No answer. I can buy a new router from Netgear or Linksys and just return the Spectrum router, but why should I have to spend $150 to $300 when Spectrum supplies me with a router? With Windows, Linux, Mac, iPhones, iPads virtual machines of various types being used under VirtualBox it's a true pain in the a$$.
Please, Spectrum, put on your big boy pants and realize that a lot of us are tech savvy and can do things without hand holding. Maybe have a special user group or something that let's us have more privileges than non technical users. Something!